TERMS AND CONDITIONS

Daren Whitby (trading as “Security of Spain” or “SOS”).

1.1 These are the terms and conditions on which we supply trade services to you.

1.2 Please ensure that you read these terms and conditions carefully as they will become binding on you and us, and a contract will come into existence, when you accept an estimate or quote for SOS services that we provide to you. If you have any questions or any of these terms and conditions are not acceptable to you, please let us know.

Providing services

1.3 We reserve the right (in our sole and absolute discretion) to refuse to provide any trade services to you.

1.4 We may request certain information from you prior to commencing the trade services, for example, proof of your identity and/or proof that you are entitled to authorise the carrying out a locksmith service. In the event that you are unable or unwilling to provide such information to us, we may refuse to provide any services to you. If you are a tenant you will need your landlord’s permission to allow us to carry out the work — it is your responsibility to obtain such permission.

1.5 We may use independent contractors to provide any trade services to you. Independent contractors have no authority to incur liability on behalf of or to act as agent for us.

1.6 We will make every effort to complete any trade services within a reasonable period of time. However, the timing will depend on the nature and extent of the services required. We shall not be liable for (i) delays caused by; or (ii) failure to meet any of our obligations under this contract because of, events or circumstances outside our control.

1.7 We may request certain information from you at the time you contact us regarding the nature of the services you require in order for us to provide you with an estimate or quote. However, if you do/did not provide us with complete and correct information, the trade services may take longer to complete and we may need to charge you additional sums to cover any extra labour or materials that are required.

1.8 We will not be liable for any losses, damages, liabilities, charges or expenses caused to you or anyone else resulting from our delay in arrival or non-attendance in connection with the performance of the services. If there is a problem with the services

1.9 We guarantee all our work for a period of 1 year following completion of our work, however our guarantee shall not apply in the event any damage or fault is caused by (i) your or any other person’s misuse or neglect or (ii) fair wear and tear. Subject to the preceding sentence, in the unlikely event that there is any defect with the trade services: (a) please contact us and tell us as soon as reasonably possible; (b) please give us a reasonable opportunity to repair or fix any defect; and (c) we will use every effort to repair or fix the defect as soon as reasonably practicable.

1.10 As a consumer, you have legal rights in relation to any services not carried out with reasonable skill and care, or if the materials we use are faulty or not as described. Nothing in these terms and conditions will affect these legal rights. Price and payment

1.11 The price of our trade services will be set out on the invoice overleaf alongside the box marked “TOTAL”.

1.12 The price of the trade services will include labour and any materials used in connection with the provision of the trade services (for example, Locks and keys).

1.13 Once we have commenced our work, no discussions or correspondence will be entered into with you or anyone else regarding the amount of the price agreed or payable for our services.

1.14 Domestic Customers: We will require you to pay our invoice, and sign a copy thereof, immediately upon completion of SOS services. If you do not make payment to us in full immediately upon completion of SOS services, we may charge interest to you on the amount due to us at the rate of 2% of the invoice total a day. interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

1.15 Commercial Customers: We will not require you to sign a copy of our invoice immediately upon completion of the services provided, and make payment in respect thereof within 15 days of the date of the invoice. If you do not make payment to us in full within such 15 day period, we may charge interest to you on the amount due to us at the rate of 2% of the invoice total per day. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

1.16 Any materials or parts fitted by the technicians and subcontractors, remains the property of Security of Spain until the invoice has been paid for in full.

1.17 An administration charge of €10 is payable in respect of each cheque we present for payment that is dishonoured by your bank.

1.18 Any estimate or quote which we provide you in writing or orally shall be capable of amendment by us in the event (i) that we determine that additional labour time and/or materials are required in order to complete the services requested which were not anticipated by us at the time the original estimate was provided to you or (ii) of a manifest error in respect of the original estimate.

Our liability to you

1.19 We are responsible for loss or damage you suffer that is a direct and foreseeable result of our negligence in the performance of our services, but we are not responsible for any other loss or damage.

1.20 If we are providing trade services in your property, we will make good any damage to your property caused by our negligence in the course of installation or performance. However, provided we have not been negligent, any redecoration or repair of damage that may be required following completion of our services will be your responsibility. Furthermore, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover in the course of installation and/or performance by us.

Your cancellation rights

1.21 Before we begin to provide the any services, you have the right to cancel your request for the services, provided that if we have arrived at the location at which you requested the services be performed, we shall be entitled to charge you, and you shall be obliged to pay, a cancellation fee of €45.

1.22 Once we have begun to provide trade services. You may cancel the contract for the trade services at any time, provided that you shall remain liable for the full amount of the price set out on the invoice overleaf, except in the event that you wish to cancel the contract as a result of a material breach of these terms and conditions by us.